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02 — Architecture

Your shop always knows where every outfit stands — booked, out, returned, or ready again.

CustHive models your boutique as a typed graph of garment lifecycles. Every transition is logged, every conflict is denied at the database, every receipt is reconciled.

Dynamic State Tracking Matrix

Six states. Zero ambiguity.

Each lifecycle state has explicit guard conditions in the background — the engine that protects your store from clashes.

Available garments tracked in CustHive
Available S01

Garment is racked, photographed and bookable across every counter and branch. CustHive recomputes availability the moment a hold is placed or released.

Guard
Server-side lock
Notifies
Staff + customer
Audited
Append-only
Booked garments tracked in CustHive
Booked S02

Customer KYC + advance payment locks the SKU to a date window. Concurrent attempts are rejected with row-level guardrails — no two staff can issue the same garment.

Guard
Server-side lock
Notifies
Staff + customer
Audited
Append-only
Delivered garments tracked in CustHive
Delivered S03

Handover ticket captures size confirmation, condition photos, and signature. Wear window starts; SLAs and return reminders are queued automatically.

Guard
Server-side lock
Notifies
Staff + customer
Audited
Append-only
Returned garments tracked in CustHive
Returned S04

Counter staff scan the QR, inspect against the delivery photo, and log any damage. Refunds, deductions and late fees post to the ledger in one step.

Guard
Server-side lock
Notifies
Staff + customer
Audited
Append-only
Under Washing garments tracked in CustHive
Under Washing S05

Garment is routed to in-house or partner laundry. SKU is invisible to bookings until check-in. Vendor SLAs and turnaround times are tracked.

Guard
Server-side lock
Notifies
Staff + customer
Audited
Append-only
Maintenance garments tracked in CustHive
Maintenance S06

Tailoring, embroidery touch-up, or off-cycle dry-clean. Maintenance cost is amortised against the SKU for true lifetime profitability.

Guard
Server-side lock
Notifies
Staff + customer
Audited
Append-only
Operational Comparison

Paper register vs. CustHive.

The functional gap — measured across the seven operational vectors that matter at a high-end boutique.

Operational vector
Paper register
CustHive
Stock information
Paper registerOnly as accurate as the last person who updated it
CustHiveAlways correct, on every device, in real time
Double booking
Paper registerHappens often — found out only at fitting time
CustHiveStopped automatically, no exceptions
Customer history
Paper registerScattered across old notebooks
CustHiveSaved in one place, searchable by phone number
Damage & deposit disputes
Paper registerHe-said-she-said, no proof
CustHivePhoto + signature saved against every booking
Staff accountability
Paper registerHanded over verbally, easy to forget who did what
CustHiveEvery action recorded — who did it, and when
Reports for the owner
Paper registerGuesswork at the end of the month
CustHiveSee your numbers anytime, updated live
Backups & safety
Paper registerLost forever if there's fire, flood, or theft
CustHiveSaved safely every hour, never lost
Platform Extras

Everything else your counter runs on.

The day-to-day tools that sit alongside the lifecycle engine — billing, deposits, reminders and customer history.

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Billing
WhatsApp Receipts & Invoicing

Send digital booking receipts with advance payments, rental terms, and balance dues instantly to customers on WhatsApp via WhatsApp Business API.

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Automation
Automated Pickup & Return Alerts

Send automatic WhatsApp reminders 1 day before pickup and on the return date to ensure on-time returns and hassle-free handovers.

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Deposits
Security Deposit & Refund Ledger

Track every advance security deposit — amount held, damage deductions on return, and refund status — against each booking.

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Inventory
Size & Inventory Matrix

Track stock by size, fabric, colour and condition, with bar-code/QR tagging for scan-in and scan-out at every counter.

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CRM
Customer CRM & Booking History

Look up any customer instantly by phone number to see their past rentals, security deposits, and booking history in one unified profile.

Frequently asked questions

01/ What are the core features of CustHive?
CustHive's core platform covers a six-state garment lifecycle (available, booked, delivered, returned, under washing, maintenance), a live booking calendar with server-side double-booking prevention, security deposit tracking, size/fabric/condition inventory, WhatsApp Business API billing and reminders, staff role permissions, and multi-branch stock sync.
02/ How does CustHive prevent double-bookings?
Every garment is tracked as an individual SKU with a real-time availability calendar shared across staff and branches. When a booking would overlap an existing one for the same item, the system rejects it at the point of entry — not after staff have already promised it to two customers.
03/ Does CustHive replace a paper register or Excel sheet?
Yes. CustHive is designed to replace manual registers and spreadsheets by putting bookings, inventory, customer records and billing into one shared, real-time system that every branch and staff member reads from.
04/ Can CustHive handle multiple branches?
Yes. Multi-branch stores share one live inventory and booking calendar across every counter, so staff never need to call another branch to check if a garment is free.
05/ What garment lifecycle states does CustHive track?
Six states: Available, Booked, Delivered, Returned, Under Washing, and Maintenance. Each transition is logged, and a garment is only bookable again once it has actually completed cleaning or repair — not just marked 'returned.'
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See these features running on your own catalog.

Talk to a CustHive specialist about migrating your boutique. We'll bring your data, your team and your launch weekend in one piece.

A boutique team going through the day's bookings on the CustHive dashboard together